Frequently Asked Questions
Common Queries, Clear Answers
A wide range — furniture and wood products, homewares, textiles and garments, footwear, electronics assembly, packaging, steel and metal products, biodegradable plastic and paper products, bamboo products, healthcare products, and agricultural goods. Tell us your product and we’ll give you an honest read on fit.
Vietnam is one of Southeast Asia’s largest exporters, with 105,000+ factories, competitive costs, and strong trade agreements with the US, EU, UK and Australia. Most clients come to us to diversify away from single-country risk — and unlike China, most Vietnamese goods avoid US Section 301 tariffs. We’ll tell you honestly if your product isn’t a good fit for Vietnam.
Yes. A Supplier Identification report is a low-cost first look: matched, export-ready factories with capability lists and indicative pricing, no obligation. It’s $250, and it’s credited toward a Supplier Evaluation if you proceed within 60 days.
Supplier Identification. We match your specifications and target price against vetted, export-ready manufacturers and deliver verified contact details, capability lists, certifications on record and initial factory price sheets.
Supplier Evaluation. We physically audit shortlisted factories, run the RFQ process for pro-forma quotes, coordinate custom samples, and make direct introductions — with a risk rating per factory. Start here too if you already have a preferred factory.
Our Production Management service provides on-the-floor oversight from production start to the shipping container — milestone tracking, monitoring, timeline-slip remediation and handoff coordination, scoped to your order.
Everything above, fully managed: contract negotiations, production oversight and integrated logistics through to delivery, with a dedicated account manager in Vietnam — a fixed management fee, never a markup on factory prices.
Our identification reports use stated and public information and are marked unverified. Real verification comes from Supplier Evaluation — an auditor on-site checks the business licence, confirms certifications with the issuers, observes production capacity, and matches the bank account to the legal entity, so you know you’re dealing with the real manufacturer, not a trader.
We’re flat-fee: we never take a commission from suppliers, so we’re paid the same whichever factory you choose. You always see the factory’s original pricing, and our only incentive is that you come back.
Pay-as-you-go — no retainer, no commission. You pay per service and always see original supplier pricing without markup, plus full factory contact details. A rate card is available on request.
Yes. Our Factory Tour service builds a custom, verified-factory itinerary and accompanies you with a bilingual technical guide for translation and negotiation support. Many clients combine a tour with final supplier selection.
Independent inspections at every stage — initial production, during production, pre-shipment and container loading — plus lab testing through ISO 17025-accredited partners, with same-day photo reports and pass/fail results. For specific certifications and eco-standards we work with a leading third-party QA firm.
Our team is on the ground and bilingual (English–Vietnamese), experienced with international buyers and local factories. We handle supplier negotiations and contract management using local knowledge and relationships to secure the best terms.
Through our logistics partners we cover air and ocean freight, LCL consolidation, customs brokerage and door-to-door trucking, plus packaging, tracking and insurance. We help ensure products meet your destination market’s import standards, with certification and lab testing arranged through our QA partner.
Complete our Supplier Identification RFI form (about five minutes) or book a call — we’ll recommend the right service and outline next steps, with no obligation.
Yes. Once you move from a one-off project to a regular cadence, ongoing production management shifts to a fixed fee per container — the same fee whether your container is worth $40,000 or $120,000, and it never rises as your order value grows. If there’s genuine work to manage between shipments, an optional monthly retainer is also available. Neither carries a minimum term.
For clients who want standing capacity rather than per-shipment billing, our Sourcing Partner retainer keeps a dedicated resource on call between containers, with quarterly reviews and priority response — cancellable on 30 days’ notice, either side. It’s built for the work that happens between shipments, not the shipments themselves; if your needs are episodic, per-container pricing is usually the better fit, and we’ll tell you so.
Yes. After a discovery call, we confirm scope, price and timeline in a short proposal, then send a Client Service Agreement and invoice for the first phase (typically 50% to commence). Your sourcing specialist is assigned on payment and work begins within a few working days. We deliver each phase, hold a review call, and invoice the balance on delivery — then you decide whether to continue, pay-as-you-go, with no retainer and no long contract.
No lock-in. Each phase runs on a short service agreement, and you only continue if you want to. Even the monthly retainer has no minimum term — 30 days’ notice either side — compared with the three-to-six month commitments common elsewhere in the market.
